Delete your FCU Business account

1. Delete your account in the app or on the website

1. Log in to the FCU Business app, or to https://fcu.business in any browser.
2. Open Profile (partners: Account settings).
3. Go to Privacy & data and tap Delete account.
4. Enter your password, tick the confirmation box and tap Delete my account.
5. You are logged out and receive an email confirming that deletion is scheduled, with the date it becomes permanent.

This works the same way for buyers, suppliers and partners. If you are a buyer, your open requests are closed at once and suppliers who sent offers or messages about them are notified.

2. If you cannot use the app or cannot log in

You can always log in at https://fcu.business in any browser and follow the steps above. If you forgot your password, use Forgot password? on the login page first.

If you still cannot log in, email us from your account's email address with the subject Delete my account. We verify that the request comes from the account owner and complete the deletion within 30 days. We never ask for your password by email.

3. What happens next

• Immediately: your account is closed and hidden from other users, and notifications to your devices stop. If you are a buyer, your open requests are closed.
• Within 30 days: your account and personal data are permanently deleted. We email you when deletion is complete.
• Changed your mind? Log in before the date shown in the confirmation email and press Cancel deletion. Requests that were closed are not reopened; you can create new ones. After the deletion date the account cannot be restored.

4. What we delete

• Your login (email and password).
• Your company profile: company and contact names, phone, email, tax ID, logo, description, portfolio, certificates and addresses.
• Company documents you uploaded for verification.
• Requests, offers and conversations that did not lead to an accepted deal, with the files you uploaded to them. They are removed for all participants.
• Your service applications (bank, insurance, logistics).
• Your notifications and the in-app notifications you sent to others, notification settings and device tokens for push notifications. Copies already delivered by email or push cannot be recalled.
• The security and activity logs about your account, and the link between technical error reports and your account.

5. What we keep, why and for how long

In kept deal records your account is shown as "Deleted account" and can no longer be contacted through FCU Business. Your login, your company and contact names and your profile contact details are removed from them, and your contact details in the deal conversation are masked. What forms part of the deal itself is kept: its subject, price and dates, the purchase order number, and what was written in the deal documents and the conversation, which may include your company name.

We also keep a technical record that your account was deleted and when (an internal account number and dates, without your email address or other contact details), as proof that we carried out your request. Service applications already forwarded to a partner institution (bank, insurer, logistics company) are held by that partner under its own privacy policy. Deleted data may remain in our database provider's routine backups until those backups expire. We keep data longer only where the law requires it or for an ongoing dispute.

6. Need a break instead? Pause your account

In Profile → Privacy & data you can tap Pause account. Your profile, requests and offers are hidden and you get no new offers, messages or notifications, except from companies you have an accepted deal with. Your data is kept, and you can reactivate the account at any time by logging in.

Pausing is not deletion. To remove your data, use Delete account.

7. Contact

Questions about deletion or your data: contact@fcu.business.

FCU Business is operated by OUTSOURCE+ OÜ (Tallinn, Estonia), the developer of the FCU Business apps on the App Store and Google Play and the controller of your personal data. Full details: Privacy Policy · Terms of Use.